Registration Assistance Service Scope

Who this service is for

Your business has an active GoHighLevel sub-account, a working website, existing privacy and terms pages, and a live opt-in method that accurately reflects how customers consent to SMS.

What you need before starting

• Exact legal name and either an EIN record or eligible Sole Proprietor identity details
• Business address and authorized representative
• Website, privacy-policy, and terms links
• SMS use case and opt-in source
• Authorized GoHighLevel access or a guided screen-share

When work and timing begin

Work begins after payment, completed intake, required documents, authorized account access, and your timely approvals are received. Alero typically completes preparation within 3–5 business days after all start requirements are satisfied. Carrier and platform review time is separate and cannot be guaranteed.

Documents you receive

• Registration Readiness & Intake Summary — approved Standard Business or Sole Proprietor identity information, applicable EIN consistency, website and policy links, opt-in source, messaging use case, account-access method, and any customer-supplied items used for the registration.
• A2P Campaign Submission Package — campaign description, opt-in and message-flow explanation, two realistic sample messages, reviewed STOP and HELP wording, and final submission information.
• Completion & Initial-Status Handoff Report — what was submitted, the initial status at handoff, reference details, noted exclusions, and recommended next steps.

Exclusions

• Website remediation, policy drafting or review, consent-form changes, and page implementation.
• Rejection diagnosis, correction, and resubmission.
• SMS workflow construction, opt-out automation, pipeline configuration, and end-to-end testing.
• One reasonable pre-submission revision is included. A changed business, campaign, use case, brand, or consent flow may require a new scope and fee.

Your approval is required before submission

Alero will not submit until you confirm that the Standard Business or Sole Proprietor identity information, messaging use case, opt-in description, and sample messages are accurate. Your account and records remain yours, and Alero uses authorized access only to perform the approved service. Never email or submit your GoHighLevel password through the inquiry form.

Completion standard

The service is complete after the campaign has been submitted, the initial available status has been tracked, and all three customer documents have been delivered. Carrier approval is not required for Alero’s service to be considered complete.