Alero Compliance Support
This page explains how to contact Alero Compliance, what information to include, how customer requests are handled, and which support is included with each service package. Alero Compliance is operated by AleroCore Technologies, Inc.
- Effective date
- October 14, 2026
- Version
- 1.2
- Permanent URL
- https://alerocompliance.com/support
Contact Alero Compliance
Support requests may be submitted at any time. Requests are reviewed during regular support hours. For an in-scope request, Alero Compliance aims to acknowledge receipt within two business days. This is a response target, not a guaranteed resolution time.
| Contact method | Approved information |
|---|---|
| support@alerocompliance.com | |
| Telephone | +1 888-983-1057 |
| Website | https://alerocompliance.com |
| Business address | 5757 W Century Blvd, Suite 120, Los Angeles, CA 90045 |
| Regular support hours | Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time, excluding observed holidays |
Text Message Help and Opt Out
If you have agreed to receive text messages from Alero Compliance, message frequency may vary and message and data rates may apply. Reply STOP to opt out of future text messages and reply HELP for assistance. Consent to receive marketing text messages is not a condition of purchasing a service. Carriers are not responsible for delayed or undelivered messages. Opting out of SMS does not cancel an engagement or prevent necessary service notices from being sent through another approved channel.
What to Include in a Support Request
- Your full name, business or registrant name, and approved contact email.
- The selected package: $297 Registration Assistance, $497 Compliance Setup, or $997 Done-for-You Compliance.
- Your project, payment, submission, or transaction reference, if available.
- A clear description of the question, issue, correction request, cancellation request, or refund-review request.
- The date the issue occurred and any non-sensitive screenshots, error messages, or URLs needed to understand it.
Secure Information Handling
Never send an SSN, password, recovery code, complete tax document, identification document, payment-card number, bank-account credential, API key, or other sensitive identifier through ordinary email, SMS, a public website form, GoHighLevel notes, Monday.com, or similar project records. If a registration provider requires sensitive identity information for an eligible sole-proprietor pathway, the customer must enter it only through the provider’s approved secure process. Alero Compliance records only the verification or eligibility status, not the sensitive number.
When account access is necessary, use an approved least-privilege user invitation or guided screen-sharing session. Do not send reusable passwords. Temporary access should be removed when the applicable work and verification are complete.
Support Included by Package
| Package | Included support |
|---|---|
| $297 Registration Assistance | Support during intake, preparation, submission assistance, initial status tracking, one pre-submission revision, one limited in-scope clarification, and documented handoff. Rejection correction, resubmission, website remediation, legal drafting, and technical implementation are not included. |
| $497 Compliance Setup | Support during the audit, preparation, submission, initial-decision review, one eligible correction and resubmission, and final findings handoff. Website rebuilding, legal drafting, workflow implementation, and more than one correction are not included. |
| $997 Done-for-You Compliance | Support throughout approved implementation, testing, submission, one eligible technical correction and retest, one eligible registration correction and resubmission, and handoff, followed by 15 calendar days of limited post-completion support for in-scope questions and reproducible defects in Alero-configured items. |
The 997 Dollar Support Period
The $997 support period begins on the date Alero Compliance sends the written completion notice. It ends 15 calendar days later. Support covers clarification and reproducible defects in Alero-configured items within the original approved scope. It does not include new features, changed requirements, new content, new integrations, third-party outages, customer modifications, or ongoing campaign management. Unused support expires at the end of the period unless Alero Compliance agrees otherwise in writing.
Customer Response Deadline and Inactive Files
Customers must provide requested information, access, implementation, correction, testing, or approval within 10 business days after Alero Compliance sends a written request. The project schedule pauses while Alero waits. If a complete response is not received by the deadline, Alero may place the file on inactive hold. If no complete response is received within five additional business days, Alero may close the file and deliver usable work completed to date.
Alero may consider reactivation within 30 calendar days if the information remains current, approved access is available, the original scope remains valid, and capacity is available. Updated information, retesting, restoration of access, or additional work may require a separately approved scope and fee.
Cancellations Refund Reviews and Corrections
Send written cancellation and refund-review requests to support@alerocompliance.com from the approved customer email address. Include the customer and registrant names, selected package, payment date, transaction reference, and requested resolution. Refund eligibility is governed by the Refund and Cancellation Policy accepted for the engagement.
A correction is included only when the selected Service Scope says it is included and the issue remains within the original approved business, campaign, use case, website, consent flow, and technical scope. New requirements or customer-controlled changes may require additional approval and payment.
No Emergency or Legal Support
Alero Compliance does not provide emergency services, legal representation, legal advice, or guaranteed carrier intervention. For suspected compromise or unauthorized sending, secure the account, pause affected sending when safely possible, contact the applicable platform or carrier, and notify Alero Compliance. Consult qualified counsel for legal advice.
No Approval or Timing Guarantee
Third parties make final approval and delivery decisions. Alero Compliance does not guarantee approval, processing time, message delivery, delivery rate, or continued acceptance.
Accessibility Assistance
If you need this information or customer support in an accessible alternative format, contact support@alerocompliance.com or +1 888-983-1057. Alero Compliance will make reasonable efforts to provide assistance through an appropriate communication method.
Questions
Questions may be sent to support@alerocompliance.com or submitted through https://alerocompliance.com/support. Do not send sensitive identifiers or credentials through ordinary channels.